What to do with mail that is not theirs?

Please write NATA for Not at This Address, or RTS for Return to Sender and place it in the grey box for the Office to take care of.

How to set up Avista?

At the move-in we will have you fill out the Avista Application. You will receive an email from Avista once they have received it, to create an account so you can pay your Avista bills every month.

Explain PayRange app for laundry room?

You will need to download the Pay Range App on your phone and create an account. In the top left corner, you will want to select the drop-down menu and click “Add Funds”. Once you have completed the prompts and have loaded money onto your Pay Range App, you can go back to the main page and select the machine you are using. Make sure you have “Bluetooth” turn ON on your phone.

What to do for an LTO?

If you are interested in doing a Lease Take Over (LTO), you are responsible for finding someone to take it over. They will need to complete an application the same way you did on our website. Once their application has been completed, we will process screening. If screening comes back and is approved, our office will post the $300 LTO fee to your ledger. You are responsible for paying the LTO fee as you are the one terminating your contract with us early and passing it off to someone else. After you have paid your LTO fee, we will send out a lease for the incoming person to sign. Once they have signed and paid their security deposit/application/and administrative fees, our office will countersign the lease. Once your move-out date arrives, please make sure all personal belongings have been removed and keys returned to the office.

Explain how to connect to the internet

Your username and password were provided to you at move-in.

We allow two pets per apartment. All pets must be up to date on vaccinations and be spayed/neutered. The pet deposit is $300 for a dog, $200 for a cat, and pet rent is $25 a month.

How to get a new key or fob and cost?

You will need to contact or go to the Office to pick up a new key/fob. The cost varies by lease, but on average $50-$75 per key/fob.

Explain move in and move out checklist

Your move-in checklist is to document the condition of your apartment upon move in so you are not charged for any damages upon move out that were present upon move in day. This will also make sure that our office has all the required documentation so you can have a smooth transition into your new home.

How to sign up for Flex

Go to GetFlex.com and select “Start Now”. You will need to follow the prompts on the website to complete your account registration.

Boom reports to the Credit Bureau every month that you pay rent on time to help boost or build your credit. It is $9.99 a month. If you wish to opt out, instructions to do so are on page 62 of your lease.

What is Renter's Liability Insurance, and why is it required?

Renter’s Liability Insurance provides coverage to the property in the event of a fire, flood or emergency. It does not cover your personal belongings. If you wish to opt out of Renter’s Liability insurance, you may, however, you will have to supplement it with Renter’s Insurance, which does cover your personal belongings and fulfills the Renter’s Liability requirement. If you wish to opt out of our Renter’s Liability Insurance, you can find the information to do so on page 61 of your lease.

Who do we send proof of insurance to?

Redstone.ConfirmInsurance.com is where you will need to provide proof of your renter’s insurance policy to be opted out of ours.

How to use the resident portal app

To use the resident portal app on your phone, once you have signed in you will be taken to the home page. From here, you can pay rent, submit a work order, sign your renewal lease, upload documents for the office to review and more. On the lefthand side, there is a drop-down menu that will also take you to make a payment, “My Apartment” is where vehicle information and your apartment damage checklist are located.

I moved out, when can I expect my Security Deposit Refund Check in the mail?

Per Washington State law, we have 28 days to get your refund check cut and mailed out after your lease expires.

Initial move-in fees include a $250 administrative fee, a $50 application fee, and a minimum $500 security deposit. Essential monthly charges include $9.99 per month for credit reporting, $15 per month for renters insurance, and a $35 per month technology and communications fee covering WiFi, cable, and related services. Residents are responsible for electricity through Avista, while all other utilities are included with rent. Optional pet charges include a $300 fee for dogs or a $200 fee for cats, plus $25 per month per pet. Situational fees include $75 for a late payment, $20 for a returned payment, $100 plus a new security deposit for a lease transfer, $250 for a lease violation, one month’s rent for early termination, damage fees based on the damage incurred, animal violation fees of $100 for the first violation and $300 for the second, and replacement fees of $50 for a key or $75 for a key fob. A $75 fee also applies for adding or removing a name from the lease.

Do we lease by the bed or apartment?

We lease by the apartment, not by the bed.

We are pet friendly! Our pet fee is $300 for Dogs and $300 for Cats. The pet rent is $25 a month per pet.

How to update our car information in the portal?

On your resident portal, you will need to locate the tab “My Apartment” and select the drop-down, then click on “Vehicles”. From there you will be able to add, edit, or update any vehicle information on file. You will also need to report a new vehicle/any vehicle changes to the leasing office to receive a parking pass.

How far are we from WSU?

We are a five-minute drive and a fifteen-minute walk to campus.

I have a package in the Amazon Hub, but did not receive a code. Can you help?

Yes. Please contact the office so we can retrieve your package for you and resend the Amazon Hub sign-up link to your email.

Boost Your WSU Grades and Wellness: How Cougar Ridge’s Top-Tier Amenities Support Student Success

Being a WSU student means balancing demanding coursework with a vibrant social life. It’s a journey that requires focus, dedication, and a supportive environment. At Cougar Ridge, we understand this unique challenge. We believe your living space should do more than just provide a roof over your head. It should actively contribute to your academic success and overall well-being. Our top-tier amenities are thoughtfully designed to do just that.

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Success at WSU starts with a strong study routine. That’s why Cougar Ridge offers more than just quiet rooms. We provide exceptional WSU study spaces tailored for intense focus and collaborative projects. Imagine settling into a comfortable, dedicated study lounge, free from distractions. You’ll find high-speed internet that keeps pace with your research and deadlines. This environment is crucial for effective Cougar Ridge academic support, giving you the edge you need to ace those exams and projects.

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Sometimes you need absolute silence to dive deep into a textbook or fine-tune an essay. Our quiet zones are sanctuaries built for concentration, ensuring you can block out the world and truly immerse yourself in your studies. It’s about giving you the perfect setting to thrive academically.

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Academic performance isn’t just about what happens in the library; it’s also about your physical and mental health. Our commitment to student housing wellness means we offer amenities that encourage a balanced lifestyle. Staying active and healthy is made easy right where you live.

A Fitness Center Steps Away

No need for a separate gym membership or a long commute to work out. Our state-of-the-art fitness center is conveniently located on-site. Whether you prefer a morning run, lifting weights, or a quick cardio session, it’s all here. This is truly student housing near WSU with gym access that makes staying fit part of your daily routine, contributing significantly to student well-being amenities.

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Beyond the weights and treadmills, fresh air and green spaces are vital for mental clarity. Cougar Ridge features beautiful outdoor areas where you can unwind, read, or simply enjoy a moment of peace. These spaces are perfect for de-stressing after a long day of classes, offering a natural boost to your overall well-being.

Building Community and Connection in Pullman

Pullman student living is also about community. While academic and wellness amenities are key, so is the opportunity to connect with fellow students. Our common areas and social lounges are designed for this very purpose. Host a study group, watch a game, or just hang out with friends. These spaces foster a sense of belonging, making your college experience richer and more enjoyable.

Experience the Cougar Ridge Advantage

Choosing Cougar Ridge means choosing a lifestyle that actively supports your journey at WSU. We’re not just offering apartments; we’re providing a complete environment where your grades can soar and your well-being flourishes. From focused WSU study spaces to invigorating fitness options, our WSU student amenities are designed with your success in mind.

Ready to discover a living experience that elevates your WSU journey? Explore everything Cougar Ridge has to offer and find your perfect balance of academic achievement and personal wellness. Your best college experience starts here.