Question 1

What to do with mail that is not theirs?

Accepted Answer

Please write NATA for Not at This Address, or RTS for Return to Sender and place it in the grey box for the Office to take care of.

Question 2

How to set up Avista?

Accepted Answer

At the move-in we will have you fill out the Avista Application. You will receive an email from Avista once they have received it, to create an account so you can pay your Avista bills every month.

Question 3

Explain PayRange app for laundry room?

Accepted Answer

You will need to download the Pay Range App on your phone and create an account. In the top left corner, you will want to select the drop-down menu and click “Add Funds”. Once you have completed the prompts and have loaded money onto your Pay Range App, you can go back to the main page and select the machine you are using. Make sure you have “Bluetooth” turn ON on your phone.

Question 4

What to do for an LTO?

Accepted Answer

If you are interested in doing a Lease Take Over (LTO), you are responsible for finding someone to take it over. They will need to complete an application the same way you did on our website. Once their application has been completed, we will process screening. If screening comes back and is approved, our office will post the $300 LTO fee to your ledger. You are responsible for paying the LTO fee as you are the one terminating your contract with us early and passing it off to someone else. After you have paid your LTO fee, we will send out a lease for the incoming person to sign. Once they have signed and paid their security deposit/application/and administrative fees, our office will countersign the lease. Once your move-out date arrives, please make sure all personal belongings have been removed and keys returned to the office.

Question 5

Explain how to connect to the internet

Accepted Answer

Your username and password were provided to you at move-in.

Question 6

Pet Policy

Accepted Answer

We allow two pets per apartment. All pets must be up to date on vaccinations and be spayed/neutered. The pet deposit is $300 for a dog, $200 for a cat, and pet rent is $25 a month.

Question 7

How to get a new key or fob and cost?

Accepted Answer

You will need to contact or go to the Office to pick up a new key/fob. The cost varies by lease, but on average $50-$75 per key/fob.

Question 8

Explain move in and move out checklist

Accepted Answer

Your move-in checklist is to document the condition of your apartment upon move in so you are not charged for any damages upon move out that were present upon move in day. This will also make sure that our office has all the required documentation so you can have a smooth transition into your new home.

Question 9

How to sign up for Flex

Accepted Answer

Go to GetFlex.com and select “Start Now”. You will need to follow the prompts on the website to complete your account registration.

Question 10

What is Boom?

Accepted Answer

Boom reports to the Credit Bureau every month that you pay rent on time to help boost or build your credit. It is $9.99 a month. If you wish to opt out, instructions to do so are on page 62 of your lease.

Question 11

What is Renter's Liability Insurance, and why is it required?

Accepted Answer

Renter’s Liability Insurance provides coverage to the property in the event of a fire, flood or emergency. It does not cover your personal belongings. If you wish to opt out of Renter’s Liability insurance, you may, however, you will have to supplement it with Renter’s Insurance, which does cover your personal belongings and fulfills the Renter’s Liability requirement. If you wish to opt out of our Renter’s Liability Insurance, you can find the information to do so on page 61 of your lease.

Question 12

Who do we send proof of insurance to?

Accepted Answer

Redstone.ConfirmInsurance.com is where you will need to provide proof of your renter’s insurance policy to be opted out of ours.

Question 13

How to use the resident portal app

Accepted Answer

To use the resident portal app on your phone, once you have signed in you will be taken to the home page. From here, you can pay rent, submit a work order, sign your renewal lease, upload documents for the office to review and more. On the lefthand side, there is a drop-down menu that will also take you to make a payment, “My Apartment” is where vehicle information and your apartment damage checklist are located.

Question 14

I moved out, when can I expect my Security Deposit Refund Check in the mail?

Accepted Answer

Per Washington State law, we have 28 days to get your refund check cut and mailed out after your lease expires.

Question 15

Fee Transparency

Accepted Answer

Initial move-in fees include a $250 administrative fee, a $50 application fee, and a minimum $500 security deposit. Essential monthly charges include $9.99 per month for credit reporting, $15 per month for renters insurance, and a $35 per month technology and communications fee covering WiFi, cable, and related services. Residents are responsible for electricity through Avista, while all other utilities are included with rent. Optional pet charges include a $300 fee for dogs or a $200 fee for cats, plus $25 per month per pet. Situational fees include $75 for a late payment, $20 for a returned payment, $100 plus a new security deposit for a lease transfer, $250 for a lease violation, one month’s rent for early termination, damage fees based on the damage incurred, animal violation fees of $100 for the first violation and $300 for the second, and replacement fees of $50 for a key or $75 for a key fob. A $75 fee also applies for adding or removing a name from the lease.

Question 16

Do we lease by the bed or apartment?

Accepted Answer

We lease by the apartment, not by the bed.

Question 17

Do we allow pets?

Accepted Answer

We are pet friendly! Our pet fee is $300 for Dogs and $300 for Cats. The pet rent is $25 a month per pet.

Question 18

How to update our car information in the portal?

Accepted Answer

On your resident portal, you will need to locate the tab “My Apartment” and select the drop-down, then click on “Vehicles”. From there you will be able to add, edit, or update any vehicle information on file. You will also need to report a new vehicle/any vehicle changes to the leasing office to receive a parking pass.

Question 19

How far are we from WSU?

Accepted Answer

We are a five-minute drive and a fifteen-minute walk to campus.

Question 20

I have a package in the Amazon Hub, but did not receive a code. Can you help?

Accepted Answer

Yes. Please contact the office so we can retrieve your package for you and resend the Amazon Hub sign-up link to your email.

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